Frequently Asked Questions
Quick answers to the questions we hear most often.
How do I pay for an order?
At checkout you choose a manual payment method — PayPal or Cash App. Cryptocurrency is also available as an additional option, paid through NOWPayments. For a manual payment, your order is reviewed and the payment details are sent to you, with shipping, before you pay; the order ships once the payment is received and verified. How manual payment works.
How do I check my order status?
After checkout, you land on an order confirmation page that tracks your payment status in real time. You'll also get an email receipt as soon as your order is placed, and another once payment is confirmed. If you need a status update at any time, reach out through our contact form with your order ID.
How do I know if a part fits my vehicle?
Listings show the fitment recorded for the part: a list of vehicle applications, a fitment note, or universal where the maker sells it that way. Some listings record no fitment. If anything is unclear or your vehicle isn't listed, confirm with us before ordering — reach out via the contact form with your part number and vehicle details.
What condition are the parts in?
Condition varies by listing and is always shown on the product page — brand new, used, refurbished, or aftermarket. Catalog items (engines, transmissions, brakes, etc.) are new unless stated otherwise; our Aftermarket marketplace lists pre-owned and take-off parts with condition notes and real photos of the actual unit where applicable.
How long does shipping take, and do you ship internationally?
Yes. We ship to most domestic and many international destinations; some large or regulated items can only ship to certain regions. Standard shipping to the US, UK, Australia and 13 other countries listed in our Shipping Policy is charged from our published rates and shown at checkout; freight and multi-box items are charged one fixed freight rate per order, and other destinations are confirmed with you before payment. Orders are typically processed within 1–5 business days once payment is verified, and delivery typically takes 5–15 business days after that — estimates, not guarantees. Smaller parts ship via standard carriers; larger items (engines, transmissions, canopies, truck beds) ship as freight/LTL. Full timelines and details are in our Shipping Policy.
Can I return a part if it doesn't work out?
Yes — most items can be returned within 30 days of delivery if they're unused, uninstalled, and in original packaging. Returns need authorization before you ship anything back. Start a return here, or see the full Returns & Refund Policy.
Do parts come with a warranty?
It depends on the part. Where a manufacturer or supplier warranty applies, the product listing states it, and that warranty's terms govern. A listing that states no warranty carries no separate DrivoraParts warranty. Our Warranty Policy explains how to submit a warranty request.
Who operates DrivoraParts?
DrivoraParts is operated by BrookstoneUS LLC, a California limited liability company. Our Terms of Sale, Privacy Policy, and Refund Policy are linked in the footer of every page.
I have a question that isn't answered here — what do I do?
Send us a message through the contact form and we'll typically reply within 1–2 business days.
Still have questions? Contact our support team.