Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to all visitors, registered users, and customers of the Services, and to all personal information that DrivoraParts LLC collects through the website, checkout process, customer support channels, and related business operations.

This Privacy Policy does not apply to third-party websites, services, or applications that may be linked from our Services. Those third parties operate under their own privacy policies, and we encourage you to review them before providing any personal information.

2. Information We Collect

We collect information that you provide to us directly, information that is generated automatically as you use the Services, and information we receive from third parties such as payment processors and shipping carriers. The categories of information we may collect include the following:

• Identity and contact data: your name, email address, telephone number, billing address, and shipping address.
• Account data: login credentials and preferences if you create an account.
• Order and transaction data: products purchased, order totals, order history, and related communications.
• Payment data: limited transaction information processed by our payment providers; we do not store complete card numbers.
• Device and technical data: IP address, browser type, device type, operating system, language settings, and referring URLs.
• Usage data: pages viewed, items added to the cart, search queries, and interactions with content on the Services.
• Cookie data: identifiers and preferences stored through cookies and similar technologies.

3. How We Collect Information

We collect information directly from you when you create an account, place an order, contact customer support, or sign up for communications. We collect information automatically through cookies, server logs, and analytics tools as you navigate the Services. We may also receive information from third-party service providers, such as confirmation of a successful payment from a payment processor or delivery status from a shipping carrier.

4. How We Use Your Information

We use the information we collect for legitimate business purposes related to operating the Services, including the following:

• To process, fulfill, ship, and deliver your orders.
• To create and manage your account and authenticate your access.
• To provide customer support and respond to your questions and requests.
• To detect, prevent, investigate, and address fraud, abuse, and security incidents.
• To analyze and improve our products, website performance, and overall user experience.
• To send transactional messages, such as order confirmations and shipping updates.
• To comply with legal, regulatory, tax, accounting, and reporting obligations.

5. Payment Processing

Payments made through the Services are handled by trusted third-party payment processors such as Stripe and PayPal. When you submit payment information at checkout, your data is transmitted directly to the relevant processor and handled under their own security standards and privacy policies.

DrivoraParts LLC does not store complete payment card numbers on its servers. We may retain limited transaction records, such as the last four digits of a card, the payment method type, and the transaction status, for order management, fraud prevention, and accounting purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, keep you signed in, remember the contents of your shopping cart, save your preferences, and understand how the Services are used. Some cookies are strictly necessary for the website to function, while others are used for analytics and performance measurement.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may limit functionality, including the ability to maintain a cart or complete checkout. For more detail, please review our Cookie Policy.

7. Analytics and Tracking

We use analytics services, which may include platform analytics and tools such as Google Analytics, to measure traffic, understand visitor behavior, and improve the Services. These tools may use cookies and similar identifiers to collect information about your use of the website.

Analytics data is generally aggregated or pseudonymized and is used to understand usage trends rather than to personally identify you. Third-party analytics providers process this data under their own privacy policies.

8. Third-Party Service Providers

We rely on third-party service providers to operate our business, including payment processors, shipping and logistics carriers, hosting and infrastructure providers, analytics services, and customer support tools. These providers may process your information only as necessary to perform services on our behalf and are expected to maintain appropriate safeguards.

9. How We Share Information

We do not sell your personal information. We share information only in the following circumstances: with service providers who help us operate the Services; with payment processors and shipping carriers to complete your orders; with authorities or other parties where required by law or to protect our rights; and in connection with a business transaction such as a merger, acquisition, or sale of assets.

10. Data Storage and Security

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures may include encryption in transit, access controls, and secure hosting environments.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you provide your information at your own risk.

11. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain order and account records, resolve disputes, prevent fraud, and comply with our legal, tax, accounting, and reporting obligations. Retention periods vary depending on the type of information and the purpose for which it was collected. When information is no longer required, we securely delete or anonymize it.

12. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, including the following:

• Access: request a copy of the personal information we hold about you.
• Correction: request that inaccurate or incomplete information be corrected.
• Deletion: request deletion of your personal information, subject to legal exceptions.
• Restriction and objection: request that we restrict or stop certain processing of your data.
• Withdraw consent: withdraw consent where processing is based on consent.
• Marketing opt-out: opt out of non-transactional communications at any time.

13. Children's Privacy

The Services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

14. International Users

If you access the Services from outside the country in which our systems are operated, your information may be transferred to, stored, and processed in a jurisdiction with different data protection laws. Where required, we apply appropriate safeguards for such transfers.

15. Legal Compliance

We process personal information in accordance with applicable data protection and consumer protection laws. We may disclose information where necessary to comply with a legal obligation, enforce our agreements, or protect the rights, property, or safety of DrivoraParts LLC, our customers, or others.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The Effective Date and Last Updated date shown above indicate when this policy was most recently revised. Continued use of the Services after changes take effect constitutes acceptance of the updated policy.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, you may contact us at support@drivoraparts.com. We will respond to legitimate requests within a reasonable timeframe and in accordance with applicable law.

Mailing address: Drivora Parts LLC, 19800 S. Vermont Ave, Suite 240, Torrance, CA 90502, United States.